An Overview of Digital Privacy in Canada

Canada has one of the world’s most comprehensive and restrictive privacy and anti-spam regimes. The national and provincial private and public sector privacy legislations control these regimes and policies. Regulated Canadian entities in all the major sectors, such as banking, insurance, healthcare, transportation, etc., must adhere to the rules or principles of the Canada Digital Privacy Act.

What is Canada Digital Privacy Act?

After Bill C-11 for the Digital Charter Implementation Act 2020 (‘DCIA’) failed to see the light of day on August 15, 2021, a new bill to reform Canada’s private sector privacy law was introduced on June 16, 2022. Bill C-27 for the Digital Charter Implementation Act 2022 is divided into three parts, each aimed at enacting a new Act, namely:

• The Consumer Privacy Protection Act

• The Personal Information and Data Protection Tribunal Act

• The Artificial Intelligence and Data Act

Bill C-27 is now under consideration in the Canadian Parliament

Key Features of the Canada Digital Privacy Act

The proposed Consumer Privacy Protection Act will address the needs of Canadians who rely on digital technology and respond to feedback received on previously proposed legislation. This law will ensure that the privacy of Canadians will be protected and that innovative businesses can benefit from clear rules as technology continues to evolve. This includes:

• The requirement to make information readily available, in plain language, that explains the organization’s privacy policies and practices

• Increasing control and transparency when organizations handle Canadians’ personal information

• Giving Canadians the freedom to move their information from one organization to another in a secure manner

• Ensuring that Canadians can request that their information be disposed of when it is no longer needed

• Establishing stronger protections for minors by limiting organizations’ right to collect or use the information on minors and holding organizations to a higher standard when handling minors’ information

• Providing the Privacy Commissioner of Canada with broad order-making powers, including the ability to order a company to stop collecting data or using personal information

• Establishing significant fines for non-compliant organizations—with penalties of up to 5% of global revenue or $25 million, whichever is greater, for the most severe offences.

Canada Digital Privacy Act – What Digital Businesses Should Know?

• Businesses are prohibited against false or misleading information, deceptive practices to obtain consent.

• Businesses should implement a comprehensive privacy management program, including policies, practices, and procedures.

• Businesses should determine at or before the time of the collection each of the purposes for which the personal information is to be collected, used, or disclosed and record those purposes.

• For any new purpose, businesses must record the purpose of collecting data before using or disclosing that information.

• Data collection should be limited to only the personal information necessary for the purposes determined and recorded.

• Prohibition against any use or disclosure of personal information for a purpose other than a purpose determined and recorded unless valid consent is obtained.

• Organization must obtain an individual’s valid consent for collecting, using or disclosing the individual’s personal information unless an exception applies.

• Businesses are prohibited from demanding consent as a condition of the supply of a product or service (beyond what is necessary to provide the product or service).

• Upon receiving a request to withdraw consent, businesses must inform the individual of the consequences of the withdrawal of their consent and, as soon as feasible after that, cease the collection, use, or disclosure of the individual’s personal information.

• Businesses are prohibited from retaining personal information longer than necessary to fulfill purposes or comply with the law, plus an obligation to dispose of the information as soon as feasible after that period.

• Organizations should protect personal information through physical, organizational, and technological security safeguards proportionate to the sensitivity of the data

• Businesses must notify affected individuals of a breach if it creates a potential risk.

Canada Digital Privacy Law Enforcement & Underlying Fines

The CPPA (Consumer Privacy Protection Act) grants the Privacy Commissioner of Canada broad order-making powers and prescribes significant administrative penalties up to CAD 10 million or 3% of global revenue. Fines are augmented in cases of serious contravention resulting in offences that may attract a maximum penalty of CAD 25 million or 5% of global revenue. Additionally, a new private right of action is provided to individuals who suffer losses due to the CPPA violation. Consent remains crucial, but the CPPA lifts some burden on the individual to understand and give consent by focusing more on the organization’s accountability and transparency.

For example, If there is a new requirement for an organization to implement a privacy management policy. While planning such a policy, the organization must consider the extent and sensitivity of the personal information to be controlled. The commissioner may access the associated policies, protocols, and procedures developed under the privacy management program and, after reviewing the same, provide necessary guidance or recommendations for the organization.

Conclusion

Bill C-27 strives to modernize the existing federal privacy framework and emphasizes privacy rights and the benefits of data collection for Canadians. With the ever-progressing technology and the advancements in storage and computing, it becomes essential that businesses managing sensitive data retain the privacy of Canadians by embracing industry-best practices and solutions to mitigate risks that the Digital Privacy Act presents to organizations, associations and corporations.

How TestingXperts Digital Testing services Help Canadian Businesses Become Compliant?

TestingXperts (Tx) has been at the forefront of enabling digital testing services for businesses across industries. With proven experience in mobile & web app testing services and an end-to-end service portfolio, Tx can address various challenges associated with digital apps like compliance, functionality, performance, security, usability, and cross-device compatibility. Adherence to the regulations requires a comprehensive test data management approach. Tx ensures businesses achieve faster time-to-market with highly compatible, secure, stable, and robust digital applications.

Benefits to Businesses:

• Advice from industry experts regarding privacy and data management

• Compliance gap analysis for corporate policies and programs

• Governance for the collection, use, and disclosure of information

• Data breach evaluation

• Data mapping and Privacy Impact Assessments for AI-based apps and services

• Cloud-based cyber security risk analysis

Tx Differentiators:

• End-to-end software testing services portfolio for digital applications

• 10+ years of test automation expertise with more than 500+ test automation experts

• Experience with all industry-leading tools for functional testing, performance testing, security testing, and software test automation

• Follow a user-centric testing approach

• Teams have rich experience in web, mobile, and SMAC applications testing

• Detailed custom reports to help stakeholders to make informed decisions

• Seamless customer support available 24×7

The post Canada Digital Privacy Act: A Quick Overview first appeared on TestingXperts.

1. Introduction To Low Code Platforms
2. Benefits of Low Code platforms over traditional development
3. How to choose the right low code platforms for business?
4. Top seven low code platforms (Dev, automated testing, and business process automation) in 2024
5. Conclusion
6. How can Tx Help You with Your Low code, Codeless test automation needs Leveraging UiPath?
7. Leverage TestingXperts’ UiPath Test Suite Centre of Excellence (CoE) for Robotic Process Automation

Introduction To Low Code Platforms

Low code platforms are becoming popular among digital businesses today as they provide a flexible and visual environment to create, test, and release simple to complex software and apps in a graphical interface.With easy-to-use and latest features such as drag-and-drop modelers, a wide range of templates, and user-friendly UI, low code platforms make it possible to design, validate and deploy apps at a quicker pace, allowing agile businesses to scale rapidly and meet their business goals.

As compared to traditional manual computer programming, a low code technology offers a framework for creating applications via graphical user interfaces. Low code development platforms allow digital businesses to incorporate building blocks into existing applications. These elements save product development and QA teams from manual coding, allowing them to create and test interfaces and business applications easily.

Benefits of Low Code platforms over traditional development

There are architectural and fundamental differences in developing and deploying an application using a low-code/no-code development platform compared to the traditional coding program. A low code product will be purely based on a metadata-driven development platform, meaning the functions of applications created by a developer will be maintained as metadata.

Low code development tools offer many benefits to digital businesses as they facilitate an environment where more people are able to contribute to the process of application development. While low code platforms help organizations enhance their agility, the technology reduces the complexity of app development altogether. Based on the choice of a low code platforms, businesses benefit from project monitoring, resource management, end-to-end testing and optimizing the DevOps pipelines. Low code development provides many benefits to the organization, such as:

Improves Business Agility:

Most of the available low code platforms today are extensible and enable direct integration with third-party resources. The ease of integration leads to the creation of reusable building blocks of APIs, web services, and command lines. Since the integrations are direct, the time taken to integrate and deploy new technologies is reduced significantly, helping businesses meet customer expectations and stay ahead of the competition.

Reduces Operational Costs:

There is no denying the fact that purchasing a new tool or app takes less time than developing a similar product in-house. Surprisingly, low code development revolutionizes this criterion as IT teams are able to leverage low code platforms to develop the required tools and technologies. With low code frameworks, IT teams are able to build processes faster and with fewer resources.

Enables Quicker And More Frequent Automation:

When incorporated with DevOps tools, low code platforms accelerate development by automating end-to-end processes. Typical scenarios include automating Dev and QA workflows using templates to develop new strategies quickly and managing data across platforms with flow control. Meanwhile, prebuilt integrations and API accessibility are capable of automating virtually any digital business process.

Promotes Rapid Iterations:

Businesses need to evolve rapidly, and low code development platforms provide tools that help developers quickly optimize existing processes. For instance, passing the code changes down to child jobs, creating documentation, and providing revision history.

Enables Greater Productivity:

IT teams accomplish more in less time, leveraging low code platforms by streamlining the existing development and QA processes and increasing the scope of business process automation. Low code platforms include features that ease the existing processes, such as monitoring, running automated regression tests, etc.

How to choose the right low code platforms for business?

While choosing a low code platform, businesses should search beyond the development speed and make sure that the platform employs standard technology and meets all other necessary operational requirements such as security, scalability, visual modeling, etc. Analyze how each platform stacks up against these criteria for evaluating low code platforms:

• Is it possible to maximize productivity without any coding?

• Does the code use standard languages on both the front-end and back-end of business applications?

• Does the platform include intelligent offline support for mobile apps without extra effort?

• Does the framework produce web and mobile apps to run cross-platform on iOS and Android devices?

• Does the platform seamlessly integrate with corporate databases, business process management software, and workflow automation software?

• Are the complex apps built on a no-code platform intuitive and user-friendly?

• Is it possible to scale, deploy and test the apps built on a low code platform for maximum flexibility and performance?

• Are the support services for the low code platforms reliable and would provide support for the design, development, testing, and deployment of apps when needed?

Top seven low code platforms (Dev, automated testing, and business process automation) in 2024

Zoho Creator

This is a minimalist low-code development platform with intuitive visual features. The in-built app builder provides critical features to build native mobile apps. The multi-platform access feature enables the creation of complex apps on the web and enables the publishing and utilization of apps on iOS and Android devices.

Key Features

•Create applications faster and with less effort.

•Collaborate across teams and connect with business data.

•Create insightful and easy-to-understand reports.

•Provides instant access to mobile apps.

•Uncompromising security

Kissflow

It is a cloud-based solution for businesses of any size and from any industry.

Key Features

•Drag-and-drop feature to add and update fields.

•Ability to build tasks and logic using the drag-and-drop feature.

•Enables digitization of forms and requests.

UiPath

UiPath’s roots are firmly in the world of RPA, and automation at the scale of repetitive tasks remains their focus. Yet combining RPA with advanced orchestration, task and process mining, and IDP provides a sophisticated, low-code development platform that spans a range from simple task automation to complex process management

Key Features

•Provides automation and improvements that drive continuous operational efficiency.

•Provides an objective, data-driven picture of desktop processes quicker and with fewer resources required.

•Enables mining, monitoring, and automating service conversations to scale operations efficiently and improve the experience of the customers.

•Centrally capture and manage automation ideas and process improvements, prioritized by impact and ROI.

•Enables NLP and AI/ML-driven models to automate sophisticated workflows.

•Provides deployment of complete cloud-native platform SaaS or self-hosted for maximum flexibility.

OutSystems

It is an omnichannel low-code platform that enables enterprises to build applications across various mediums. Real-time performance dashboards and robust security measures are some of the key features of the OutSystems platform, along with the capacity for rapid development.

Key Features

•Automation services and integrated tools to produce secure, scalable, easy-to-manage, and resilient apps

•Features data models for full-stack creation

•App update and deployment with a single click

•Build mobile-friendly apps with native device access, on-device business logic, and offline data syncs

Appian

Appian is a low-code platform that provides native deployment tools and options to integrate with DevOps tools such as Jenkins. This intelligent automation platform enables organizations to build smart applications that improve an existing business, enhance customer engagement, and boost efficiency.

Key Features

•Drag and Drop tools.

•It provides native AI services.

•It also offers no-code integration to AI/ML platforms through Google Cloud, Amazon AWS, and Microsoft Azure.

•Without writing any code, it is possible to integrate enterprise data, systems, and web services.

Microsoft Power Apps

The Microsoft Power Apps platform provides facilities for building custom business apps faster and without any coding complexities. The low-code platform provides 200 connectors to integrate disparate data and systems.

Key Features

•Point-and-click feature to design apps.

•List of pre-defined templates.

•Easy application linkage with data.

•Enables development of web-based apps that are compatible with iOS, Android, and Windows devices.

Salesforce Lightning

The low-code Salesforce Lightning platform provides features to build mobile apps with advanced security. The Pro-code tools enable the utilization of the programming language of choice for app creation. Salesforce Lightning offers advanced features such as embedding AI & IoT and integration with Salesforce & third-party data.

Key Features

•Easy to build mobile apps with no-code builders.

•Rapid app development from a spreadsheet.

•Lightning Process Builder that enables faster creation of complex workflows.

Conclusion

Low code development and testing platforms are becoming an essential strategy for digital businesses to accelerate their app delivery process and embrace digital transformation. These platforms are gaining much attention due to various benefits to businesses, such as faster time to market, scalability, self-service capability, etc. Low code platforms have the potential to make app development, testing, and deployment much faster as compared to traditional ways of development and testing.

These platforms employ visual and declarative techniques to create, deploy, test, and manage simple to complex apps without needing any lines of programming. Since low code platforms have a lesser learning curve, developers and non-developers can leverage these products and participate in the app development process.

How can Tx Help You with Your Low code, Codeless test automation needs Leveraging UiPath?

•Tx has partnered with UiPath, the leading AI and RPA based codeless quality automation platform.

•Leverage the combination of advanced technologies like AI, ML, RPA, BPM, etc.

•Ensure process and operational efficiency, save time & cost, and deliver a great CX.

•Profound knowledge and ability to perform scriptless test automation.

•Substantial reduction in test design and QA maintenance efforts

Leverage TestingXperts’ UiPath Test Suite Centre of Excellence (CoE) for Robotic Process Automation

TestingXperts is a leading UiPath Test Suite partner (Gold Partner), enabling seamless test automation services and solutions using UiPath Test Suite for clients across industries around the world. Tx’s UiPath Test Suite Centre of Excellence (TSCoE) has more than 40 certified RPA professionals with critical automation skills.

Tx’s testing professionals continue to deliver seamless UiPath Test Suite automation services to its global clientele. For example, TestingXperts led the implementation of UiPath Test Suite at Spotify, the world’s largest music streaming service provider.

UiPath automation translates to 30 percent faster test execution, 70 percent faster test creation, 40 percent less maintenance effort, and 50 percent quicker learning. Among the many benefits delivered to businesses leveraging UiPath Test Suite, the foremost is the ease and significance of automating virtually any software.

The post Top 7 Low code Platforms for Digital Businesses in 2024 first appeared on TestingXperts.

Contents

2. Regulation & Compliance

3. Digital Convergence

4. Enhanced User Experience

5. Stable Transactions with Payment Integrations

6. What are the Steps Involved in Banking App Testing?

7. What are the challenges faced while testing banking applications?

8. Conclusion

9. Why you should partner with TestingXperts?

Evidently, all customer-facing channels such as Banking and FinTech continue to undergo rapid changes due to digitization, and the need for effective testing has increased manifold to enable stable products. Especially for banking applications, it is critical to have high-performing apps, as they tend to serve millions of transactions. Importantly, there are certain characteristics with respect to banking applications that require deep analysis to enable stable and high-performing apps.

Banking applications should be able to deliver safe and secure transactions, for which effective end-to-end software testing of their systems is required. It should be taken up using various types of software testing methods to ensure defect-free applications. Moreover, as the banking software applications are complicated with many dependencies, thus the testing process requires more time and a complete understanding of the scope.

What are the essential features of a banking application? • The apps should perform multi-tier functionalities, i.e. it has to support numerous concurrent user sessions • The apps should have the ability to perform large-scale integrations with several other applications • The apps must produce secure transactions with data protection • The apps should have a secured storage system to store every user’s confidential information of the user • The banking apps should be able to support and function even with complex business workflows • The applications should be able to provide real-time services without any delays while transacting • The applications must be able to perform a number of transactions at lesser time • The apps should be able to track every transaction detail and report them to the user • The banking apps must be strong to troubleshoot every issue raised by the user • The apps must have the disaster or recovery management system to protect the users from critical scenarios

Why software testing for banking apps?

1. Regulation & Compliance:

There is an increased focus on business transparency globally and there is a strong need to abide by certain regulatory compliance terms. Hence, efficient software testing is required to suffice various open banking API terms and conditions.

2. Digital Convergence:

Digitalization has brought in a paradigm shift in the banking services domain with the emergence of smartphones, tablets, and IoT based devices. The digital payments have eased the transactions to paperless currency for which end-to-end testing is utmost required.

3. Enhanced User Experience:

Today, users are tech-savvy with ever-changing customer expectations. The customer experience(CX) is at the heart of any business. There is more emphasis laid on application aspects such as usability, great user interface (UI) and stable performance at peak loads. In order to achieve all these intricate features, effective usability testing along with end-to-end performance testing is required to deliver great user experience (UX) and flawless performance.

4. Stable Transactions with Payment Integrations:

Banking apps require a stable payment gateway integrations to ensure effective transactions to customers. To achieve this, effective software testing is necessary.

5. Security and Privacy:

For all banking applications, the topmost priority is to safeguard the customer’s critical data and ensure safe transactions. With the cyber-attacks being rampant, it is important for banking applications to undergo vigorous security testing to protect and deliver a secure environment for customer transactions.

6. Emergence of New Technologies:

In order to reach more customers quickly, mobile banking has evolved in a large way with voice recognition apps and browser service applications. These apps should be thoroughly tested before going live to the market to ensure a flawless experience.

What are the Steps Involved in Banking App Testing?

Segregation of Data: The initial step in banking app testing is to perform research by gaining domain knowledge and understanding the expected industry standards. Identification of the required tests: Based on the research performed, test requirements are implemented to meet the functional and business goals. Creation of banking app test cases: An online banking application test suite is created based on the aspects of application’s performance, user experience, functionality, and security aspects. Implementation of Functional testing: Testing activities such as test case review, test case execution, and test case preparation are run to validate and check whether the required functionalities are met as expected or not as outlined in the requirements document. Validation of Database Structure: Data should be stored in an easy and structured format and follow the mechanism of data restoration. Data Encryption and Authentication: User Authentication and data encryption are assessed to ensure no data breach is reported in the banking app. In order to achieve this, banks are required to implement a multi-layer validation process, such as OTP or One Time Password. Automation tools like HPWebInspect and IBM App Scan can be used to perform security testing; and for manual testing tools like HTTP watch, Proxy Sniffer, Paros Proxy, etc. can be used. Examination of App Usability: In order to ensure the app usability for all, tests are performed to examine how easy is the app usage across its system Validation of App Performance: The banking apps are monitored to check the app performance and the speed for loading the page across various browsers. Confirmation of User-Acceptance: With a constant testing practice, the performance of the banking application is monitored to confirm the app is error-free and meets the required user-acceptance. Also, it is the last stage of testing performed by the end-users by considering the real-world scenarios. What are the challenges faced while testing banking applications? • Challenge to maintain consistency across devices and systems: The banking applications are critical to users, hence the developer has to ensure that the app functions effectively for the user. The app needs to work consistently across various operating systems and different browsers. The user should be able to use the app on the latest and older version of iOS and Android devices. • Challenge while Data transfer during system migration: This is one of the biggest challenges while testing banking app as during system migration, i.e. migration from the older system to the new system, end-to-end testing of all procedures, and routines should be taken up. So, the team has to consider these requirements and as well make sure that the data is identified before transferring and uploading to the new system. • Challenges dealing with real-time updates: The teams need to verify the mobile banking apps stability to deal and provide real-time updates for the app users. This is really a big challenge while performing the integration testing as it has to deal with various real-time issues • Challenge while meeting consumer requirements: It is a challenge for the teams to develop banking applications that meet user’s expectations and should get the complete requirements to deliver the best to the user • Challenge to meet the changing market trends: As the market is constantly changing its trend, the consumers are also in demand to experience the latest features and wish to have them. It is essential to keep track of market trends and develop apps to enchant users

Conclusion:

Banking applications are critical as they are directly linked to customers and involves millions of transactions. Hence, testing these applications is critical and various methods of software testing such as load/performance testing, security testing, usability testing and functional testing should be taken up to ensure bug-free, fully functional and high-performing applications. Partnering with Next-gen QA experts will help you to leverage the complete advantage of testing banking applications.

Why you should partner with TestingXperts?

TestingXperts (Tx) has been serving Banking and Financial services domain clients for years and has delivered effective business benefits to them. Tx with its pool of banking domain testing experts, devised an exhaustive test strategy that covered functional and non-functional testing. This was achieved by using various in-house automation frameworks and accelerators, which helped to deliver a well-defined road map for DevOps implementation for many global clients.

Tx has created frameworks (API automation, web & mobile automation, performance testing, and security testing automation) that resulted into proven success by reducing QA cycle times up to 80% and lowering the overall QA costs up to 60% with its Next-Gen Testing Solutions.

The post Why Software Testing is critical for Banking Applications? first appeared on TestingXperts.

1. What is Digitization
2. Role of QA
3. Leverage TestingXperts’ Digital Testing Services

During the last 20 years, the world has seen exponential growth in the form of digitalization. Digital services and products have become an integral part of our lives. We have started communicating via digital phones, read digital newspapers, watch digital TV, the information we get is mostly via the internet, the shopping experience has suddenly transformed as we shop digitally and we have started documenting our lives with social media. There is barely any part of our lives that has not been left untouched by digitalization.

Digital innovation has affected a large part of our lives. With digital advances such as mobility, analytics, smart embedded devices, and social media, executives in all industries are able to improve their use of traditional technologies such as ERP. These digital advancements have been enhancing internal processes, customer relationships, and value propositions. Seeing how rapidly digital technology disrupted the media industries in the past, other industries have also started to embrace digitalization for creating a competitive advantage. Let’s understand the term digitalization.

What is Digitization

Many people confuse digitalization with digitization. Digitization is about ones and zeroes whereas digitalization is fundamentally vast concerning how businesses and lives are transformed bringing technology and people closer. Digital business applies extraordinary amalgamations of new technologies to generate more value and revenue. Digital services, products, and customer experiences conducted through digital channels adds value to the businesses. Various factors prove the significance of digitalization in today’s world.

1. Businesses are being reborn digital

2. Consumers are embracing digitalization

3. Technology outbursts are leading to digitalization

4. The IT world is moving primarily towards digitalization

Role of QA

The digital economy is transforming the way businesses are being run, causing substantial shifts in the way QA is done. Assurance has taken center stage for attaining nearly flawless system performances in security and user experience. Digital assurance is not only testing applications across SMAC (social, mobile, analytics, and cloud) but also assuring the desired business outcomes of digital transformation initiatives.

Briefly, QA should be able to support all digital initiatives. Digital assurance solutions must surpass functional validation of SMAC and incorporate network capability, performance, interoperability, and security aspects. Digitalization has shifted the focus entirely from traditional testing towards assurance of integrated testing of embedded devices, software, big data and most importantly customer experience. QA process requires some modifications to keep up with the digital landscape, a few ways by which these changes can be made are given below.

1. QA should adopt a DevOps Model for Agile Delivery:

Organizations have high expectations that the DevOps will accelerate digital transformation, as it broadcasts a collective IT lifecycle methodology across testing, development, business, and operative teams. Continuous delivery indicates application changes are made recurrently.

Small changes allow less service disruption. DevOps model, therefore, requires QA to collaborate with development for continuous integration, to contribute in the operation phase for engaging with the business to support business-assurance activities and for monitoring and validation. These shifts will allow QA to assure agility.

2. QA must focus on Brand Value and Customer Experience:

Allowing customers to have a seamless experience and satisfying all the demands of the customers by providing personalized service should be the main focus of the organizations. Digital assurance must measure user experiences across all channels such as mobile, web, and other digital devices. Using automated solutions for assessing accessibility, consistency, user wait times, and seamless experience should hold utmost importance.

3. Advanced Analytics should be used for Decision Support:

Organizations entirely depend on customer feedback, surveys, and production defects. With the help of digitalization and advanced analytics, mining data from various sources such as social media platforms become easier. It also helps teams to create actionable intelligence on the customer experience that can help in further prescriptive and predictive QA decision making.

Leverage TestingXperts’ Digital Testing Services

TestingXperts is a trusted DevOps and Agile testing partner to serve all your digital QA needs. With proven experience and end-to-end service portfolio, we address challenges in the areas of security, performance, functionality, usability, and cross-device compatibility across the entire digital gamut. We work closely with our customers in their lifecycle transformation to DevOps and Agile to ensure faster time to market for your digital applications.

The post The Crucial Role of QA in the Era of Digitalization first appeared on TestingXperts.

Digital disruption has been occurring at every level in the banking sector lately. From newer technology to high competition to intensified customer expectations, the banking industry has become increasingly vulnerable. Digital technology, despite its omnipresence, is beginning to penetrate industries.

1. Digital Disruption and Banking Sector
2. Testing Strategies to Overcome Digital Disruption in the Banking Sector
3. Omni-Channel Testing
4. Continuous Testing
5. Customer Experience Testing
6. Security Testing
7. Big Data Testing
8. Security Testing
9. Conclusion

Digital Disruption and Banking Sector

Banks are finding innovative ways to evade the impending risks associated with digital banking. The efficient way to understand and successfully bring the organization from traditional banking to digital banking is by adopting an Omni-Channel approach. Omni-channel is an approach to customer service where all the channels are closely integrated, keeping the customer as the priority.

As customers continue to modify their channel usage patterns, banks need to emphasize on delivering a flawless customer experience across various touch points. More than just a saying, Omni-channel banking is an outlook to take end product on an advanced note by gaining insights from consumers’ behavior, channels, and preferences.

These days customers are more advanced and tech-savvy, and to cater to their explicit needs, offering a unique banking experience is essential. Banks need to understand their unstated needs as well as the likes of clients. From exploring new services, checking balance, opening an account, conducting transactions, loans, credits, wealth management, customer support, delivering an Omni-channel experience has become the key to success in this competitive world.

So how does a banking organization survive in the face of digital disruption? Though there are no secret sauces or magic wands, there are just simple testing strategies that can help banking organizations prepare for the unavoidable change on the horizon. Some of the testing strategies are given below:

Testing Strategies to Overcome Digital Disruption in the Banking Sector

Omni-Channel Testing

If a service offering has to be made available to any client anytime, anyplace in the banking sector, it should be available using multiple devices with a single procedure across multiple devices. Omni-Channel testing helps to ensure performance across all channels.

Continuous Testing

Continuous testing in the banking sector speeds up the process of continuous integration and delivery. It enables the teams to test early with greater coverage, with removing bottlenecks involved with traditional testing. Continuous testing also promotes continuous monitoring of the development and IT operations team, while achieving the continuous success of Agile teams using DevOps practices.

Customer Experience Testing

Customer experience is the key factor that defines recognition of a product or service as it goes live. It is essential to test a product or service from the customer’s perspective. Unlike traditional testing, customer experience testing can vary from expectations of a product’s success. The success of a product or a service is based on customer expectations and the physical performance and processes.

Security Testing

Technology trends have been playing a huge role in improving digital transformation process in the banking sector; they have also been introducing an environment of threat to the organizations. Due to the increasing number of payment methods using digital technologies, banks have been exposed further to new frauds and cyber-attacks. Security testing is therefore crucial and has great significance banks hold huge volumes of sensitive customer’s data for which they are daily targeted.

Big Data Testing

The ever rising demands related to the cost of delivery, speed, and ease of online transactions is fascinating. Banking applications fascinate customers 24/7 across the globe. This makes it essential to test the huge amount of data for a better ROI, site performance, and conversions.

Conclusion

Becoming a digital bank is not an option these days. In order to effectively respond to the digital consumer, and to be on their mobile device’s ‘front screen’, it necessitates the offering of value-added digital services with a simple user interface.

Banks need to rethink their business processes to realize the real benefits of Digital transformation and should effectively include the above mentioned QA strategies that will help them ensure security, quality and integrity of their products and services. TestingXperts, a renowned independent software testing Services Company, is working with world’s largest banks to help them succeed in their digital initiatives.

The post Testing Strategies to Overcome Digital Disruption in the Banking Sector first appeared on TestingXperts.

1. Need of Digital Testing
2. Switching to Digital
3. Think and Test – Like a Customer
4. Conclusion

Need of Digital Testing

 This is not a recent move. Even when it reaped a considerable chunk of brands shifting to Amazon for search budgets and for advertising-on-the-site, Amazon embraced a change that was risky but worth betting upon. This ‘mobility’ move is not just a random wave with these iconic brands. Many platforms and technology giants are experimenting with the surge of possibilities and devices that are giving marketers both opportunities and challenges that are unprecedented. Because there is more to come.

Cisco has predicted that there would be as many as 30 billion connected devices by 2020 (both consumer and industrial IoT devices). Brands would definitely want to leverage this slated 500 zettabytes per year in data that IoT would be generating by the end of 2019. Imagine the sheer level of complexity and growth that we could be heading into when we think of 5G, Virtual Reality and Augmented Reality mixing in with this buffet of devices.

Translating all this growth into market strongholds would mean an extra burden on the testing side of new services and offerings that marketers bring forth in this new era. But apart from the volume of testing, this new scenario of s would also mean a new paradigm of testing in terms of what it tests, how much, how soon, where and why. That, in other words, suggests the rise of digital testing.

Switching to Digital

As testing becomes more challenging and replete with diverse-goals in the face of the huge tide of new data and devices, there would be new parameters that will get underlined. It would not be enough to test an app or product just for functionality. It would need to have relentless customer empathy.

There would be a big thrust now on making sure that whatever is being tested is not intrusive but at the same time is something that amplifies the experience and plays well on context. Digital testing  would arm testers and businesses in this redefined landscape of experience testing since it would be able to crack the tough job of testing evolution and experience. Agility, real-time element, iterative testing, and adaptive testing will empower digital testers with all the strengths that were missing in shift-right testing environments so far.

Think and Test – Like a Customer

  In the next milieu of online and anytime commerce and omnichannel marketing, customer experience would become the ultimate test for any brand and brand-offering. This is why digital testing will become more relevant and fortifying for a brand where testing the features and independent performance of one application will not cut the mark anymore. Also, testing only at the fag end of coding just won’t suffice.

It is a world where testers have to test an application throughout development and in context to other devices and environments that a user would be in. The metrics of usability, experiential testing, design optimization and remote testing would become more significant than ever. 

These are primarily the levers that digital tests allow. The tools, frameworks, and components entailed in digital testing also make room for testing automation, mobile performance testing and testing with an agile methodology underlying these capabilities.

Conclusion

  The idea is to weed out issues that will hamper the speed, performance, scalability, and experience of any app or service. That cannot be done with yesteryear testing. It has to be done in a language that works today. Embrace the power of digital testing and give a new fluidity, user experience assurance and compatibility confidence to the apps you bring out for enhancing your brand and business. Digital testing service is more than testing and more than DevOps. It is testing with a new mindset.

The post Digital Testing: The Next Frontier of Mobile Testing first appeared on TestingXperts.

Role of Digital Transformation

The evolution from normal business to digital is no easy task as the digital world is changing rapidly and unpredictably. Keeping up the pace can present challenges and leave many uncertain of how to continue. This is where the need for re-inventing software testing arises.

Reinventing the software testing process is essential for achieving the speed and agility that is required to succeed in the digital future. This has become an easy method for organizations that are looking to move forward in the digital world and accelerate innovation while improving cost-effectiveness and reducing business risks.

The question remains- how does an organization get there?

Few organizations have the amenities and the knowledge of building a new quality process from scratch. However, most need to address extremely complex systems and monitoring requirements in the transition phase in order to avoid disruption to business-critical operations. So how do you rearrange your established quality process with the firm drive towards continuous everything?

Answer- Leveraging Continuous Testing

Continuous Testing leverages agile approach and methodology to execute end-to-end testing of applications. The goal is to facilitate continuous delivery with continuous quality and quicken time to market.

Advantages of Moving Forward with Continuous Testing

1. Identifies defects/bugs faster, driving cost-effectiveness

Software testing and development approaches are transformed to identify bugs faster and reduce business risks. Continuous Testing makes the software development process collaborative and open to change in the production environment. It helps in to identify defects quicker in the overall software development lifecycle, making the process cost-effective.

2. Quickens the release cycle, driving competitive advantage

Continuous Testing shortens the development cycle time, thereby increasing the frequency of releases. This helps companies to reach faster to the market. The teams can release the minimum viable product (MVP) at any point during the project.

3. Jumpstarts DevOps approach

Continuous Testing is the initial step towards driving the DevOps approach. It boosts continuous feedback that is crucial for the DevOps approach to display noticeable results. DevOps is primarily an organization’s cultural shift towards collaboration between the development teams and operations teams. This boosts continuity and accelerates the development cycle. Continuous Testing and DevOps together helps in making the process quicker and seamless.

4. Empowers experimentation

Businesses are implementing digital technologies to get more responsive and efficacious in the competitive marketplace. They are bringing a change from the legacy systems and are transforming. Continuous Testing encourages collaboration between developers and testers within the development environment. This collaboration also enables team members in devising efficient ways of implementing certain features. Continuous testing also promotes experimentation, helping the teams experience immediate success.

Conclusion

The new digitally-driven era needs an improved approach in terms of speed and agility. By re-inventing the process of testing, implementing continuous testing, and with trending technical and agile practices, an organization can be successful in driving digital transformation. A digital transformation strategy necessitates a creation of capabilities to efficiently leverage new technologies and strengthen their impact in a faster, better, and a much more innovative manner.

TestingXperts, a frontrunner in implementing the agile DevOps practices, is helping in automating the clients’ tests, achieving timely delivery schedules, and strengthening the agile processes. Connect with us to know more about continuous testing and allow us to help you deliver your software applications faster and better.

The post Accelerate Digital Transformation by Reinventing Testing first appeared on TestingXperts.

DevOps is not only eliminating the limitations between the traditional silos of Business, IT Development, quality assurance and Operations but is also outspreading the agile and lean-principles from software development to the software deployment phase.

Devops and Digital Assurance

As organizations adapt digital in full force, QA and testing play a crucial role. Providing flawless customer experience and system performances has now turned out to be a mandate. Digital assurance is no more restricted to testing applications across Social, Mobile, Analytics, and Cloud; customer experience assurance is equally important. Omni-channel experience and continuous performance are crucial, and Digital Assurance helps to ensure these for the consumers. Now, the main question that arises is  that how crucial is DevOps for Digital Assurance and Testing?

Ways why DevOps is a MUST for Digital Assurance and Testing

Increased collaboration

Improved collaboration is one of the key benefits that DevOps brings in order to break down the wall between developers, testers, and operations. With DevOps, every department takes full responsibility for the overall success of the product.

Enhanced automation

Companies considering to implement DevOps depend profoundly on automation, which not just helps with the time to market but also releases employees to focus on more value-added jobs. Having clearly defined workflows is a big part of DevOps, which is further reinforced by automation.

Shorter time to market and cycle times

Due to the more automation and better collaboration, DevOps drives an organization in getting the product or service to market faster. This results in typically shorter cycle time with better quality, and better alignment with the business goals of the company.

Quicker feedback

One of the biggest benefits of the continuous deployment cycle enabled by DevOps is quicker feedback. Quick feedback not only helps businesses deal better with ambiguity but also develop more transparency into what works and what doesn’t.

Conclusion

Digital assurance is vital as it makes more than a significant difference in business performance. By adopting DevOps, organizations can dramatically improve the value delivered by its business and can further streamline Digital Assurance and Testing.

As DevOps reduces cycle time without negotiating on quality, businesses must continue to delight customers by rapidly rolling out new features to production. TestingXperts’ thorough understanding and proper implementation approach for DevOps methodology can help organizations in their digital initiatives. Connect with us to successfully implement digital transformation.

The post How Crucial is DevOps for Digital Assurance and Testing first appeared on TestingXperts.

Digital health is broadly defined as the convergence of digital technologies into all areas of healthcare to fundamentally change the way systems operate, function and deliver good healthcare to patients. There is a disruption in the old, long-standing healthcare processes that have been changed with the new digital initiatives. In a way, digitalization is achieved by embedding technology in healthcare that ensures effective patient care delivered at low costs.

Forbes in their article on Healthcare Growth Drivers 2020 states that the digital transformation of healthcare will gain momentum. The drivers include better tools such as AI (Artificial Intelligence) and virtual trials to empower patient outcomes, maturation of funding to public markets, regulatory innovation, technology adoption and more alliances between entrepreneurs and large companies.

With digitalization on the rise, these health-care systems have become safer, more affordable, and more accessible to patients. Moreover, it has made healthcare companies to rethink business processes and make it more patient-centric and affordable. Therefore, using digital technologies in healthcare places the patient is at the center of the eco-system and ensures to deliver better healthcare outcomes.

Significantly, an effective digital transformation in healthcare requires at first place a cultural change. This facet encompasses implementing new business models, along with evolving new and different ways of thinking within the healthcare enterprises. It perhaps also demands effective management and communication delivered to patients, and handling of various compliances and regulations while ensuring to be digital. Primarily, digital health ensures and drives effective patient engagement and better healthcare outcomes.

What are Benefits of Digital Transformation in Healthcare?

Digital transformation in healthcare redefines how people, technology and devices interact and connect seamlessly further:

– It helps to promote better patient care

– Reduces overall healthcare costs

– Improves patient outcomes

– Enables a superior healing experience for patients

– Helps clinical and administrative staff to deliver safer, timely, and higher quality care

– Supports new care approaches and solutions to make healthcare delivery less expensive and more efficient

– It makes healthcare accessible to all and enables enhanced healthcare pathways

Although digital health has tremendous potential to improve quality and reduce costs in healthcare, there are five major areas of digital healthcare that need effective testing solutions to fully realize its potential.

Therefore, it is essential to bring together the emerging trends of network infrastructure security, mobility and cloud access, IoT smart devices and usage of AI in healthcare, to be properly aligned to ensure the success of digital healthcare.

Which Emerging Trends in Digital Healthcare Need Testing Solutions?

1. Mobility and Cloud Access Priority:

Today, undoubtedly the game-changer is an expansion of mobile apps access to data that is maintained on the cloud, ensuring quick and easy access. This sort of continuous access through mobile apps eases patient care and clinicians also get to know the clinical reports and patient data instantly. With electronic medical records (EMR) in the cloud, patients and doctors can access medical data 24/7.

Moreover, in hospitals, the concept of mobile-first has been on demand. These mobile apps should be tested thoroughly by embracing mobile application testing as patient data is critical and only accurate data stands valid.

Any error in medical record data would cost the healthcare providers largely and hence, end-to-end mobile application testing has to be taken up by manufacturers.

2. IoT Smart Healthcare Devices:

There has been an increased usage of IoT connected devices that prove to improve outcomes and patient engagements. Specifically, these IoT systems range from connected medical devices such as MRI, CT scanners, wearable devices, remote patient monitors, video conferencing digital devices, telemedicine devices, and security cameras.

These connected devices have made digital health accessible even in remote areas. These connected healthcare devices ensure better patient care and deliver better patient outcomes but evidently, medical devices and software should be tested thoroughly to ensure effective results.

3. AI Role in Digital Health:

Forbes states that Artificial Intelligence (AI) in healthcare is a giant opportunity to help revolutionize patient outcomes and reduce costs. AI is a powerful way to redefine data and its predictions by using algorithms. It provides a profound understanding of critical diseases such as cancer, genetic diseases, and others, thus paving the way for enabling better treatment to patients with quick identification of disease stage.

It has also been observed that various pharmaceutical and other healthcare companies are deploying machine learning algorithms for exploring chemical and biological interactions to develop new drugs and get predictions replacing the age-old process of conducting only clinical trials.

4. Network Infrastructure Security:

The network infrastructure of healthcare organizations is the foundation of digital transformation, as robust, secure and resilient connectivity is vital. This infrastructure component optimizes the pathway across the healthcare ecosystem. Therefore, it is evident that a secure network lays the ground for delivering secure data, applications, mobility and IoT connectivity that ultimately drives outstanding patient care and improves healthcare outcomes. Thus, in order to ensure network security across the digital platform, it is essential to leverage security testing to avoid threats and vulnerabilities.

5. Cyber Security Across Digital Devices:

Hacking and cyber-attacks are common today in the data networks which has become a major concern for healthcare organizations. The massive Wannacry cyberattack infiltrated hospital networks across Europe and North America and posed a halt to their medical services.

Healthcare IoT systems are more vulnerable to hacking and threats as the proliferation of sensors and connected devices greatly expand and ease network attacks. Many healthcare IoT devices are manufactured without following security measures and continue to be more susceptible.

Hence, these connected systems and devices are becoming susceptible to attacks affecting hospitals, and clinics. Further, the manufacturers should leverage security testing services to ensure effective devices are set in place.

6. Chatbots Serving as Digital Assistants:

The digital assistants also commonly named Chatbots are a subset derived using AI, ML and NLP technologies. A digital assistant can speak different languages and becomes handy through its support for voice and text messages. These chatbots effectively store and process the data as self-learners. They provide a personalized experience to patients and some of them even provide emotional support to patients.

Particularly, these assistants can be used to answer frequently asked questions FAQ, suggest products, take orders, handle payments and organize meetings and notifications on a need-based across the digital healthcare domain. Chatbots should be tested with real-time scenarios to enable the best outcomes while embedding them in healthcare channels.

What are the challenges faced with healthcare digitalization?

Challenges with Respect to Incurring Costs: Healthcare organizations aim to drive more revenue from the small investments they do and this could be an essential factor that hinders them from moving towards digitalization. But, incurring costs is essential for today’s enterprises as without digitalization businesses cannot survive in today’s competitive healthcare world.

Challenges with new change adoptions: Another reason why many of the healthcare businesses place a back step is due to the fear and concern to accept any new change. Legacy systems or remaining on the same platform may not be a good sign for them as new technologies are trending and need to be adopted to stay aligned in the industry and be ahead of competitors by adopting new changes aligned with digitalization.

Challenge to maintain effective data aggregation: In healthcare industries, the amount of data generated in a day is massive. Yet, the challenge is how the data is managed. With the siloed data across the industry, it becomes inefficient for the industries to perform the required data segregation and interoperability. And, this largely affects the customer experience and might affect their brand. Thus, it becomes essential to integrate the data from all systems and ensure proper collaboration to ensure proper data access and usage.

Challenge to maintain secured data: The ever-changing digitalizing technology within the healthcare industry is providing many ways to increase productivity and at the same time it is experiencing security issues with cyber-attacks. When considering the medical sector, every electronic medical record maintained by the enterprise maintains the personal and sensitive data of the user. If the growing number of cyber-breaches continues to occur, it probably affects the user’s trust and the company’s brand. Hence, to ensure a secure environment that can overcome the cyber-breaches, healthcare businesses need to adopt security testing services from a next-gen testing service provider. 

Conclusion

By taking a comprehensive approach to digitization, healthcare organizations can deliver services more quickly, and deliver better patient care with low costs. The major facets of the digital healthcare domain are revolving around network security, IoT smart devices, usage of AI and chatbots in the healthcare channels.

Undoubtedly, digital technology in the healthcare industry is fast proving to be a game-changer and in order to get the complete benefits out of the system, end-to-end software testing services should be taken up by next-gen testing service providers.

The post How Digital Transformation is Redefining Healthcare? first appeared on TestingXperts.

Digital transformation is revolutionizing the way businesses are operating these days. If industry reports are to be believed, “90% CEOs believe the digital economy will have a significant impact on their industry, but only 25% have plans in place, and less than 15% are funding and executing the plan”. Digital testing, therefore, assumes greater importance than ever before.

This infographic will showcase TestingXperts’ viewpoint on the importance of digital testing in transforming the industries and helping them embark on their digital transformation journey.

Importance of Digital Testing in Transforming Industry

Also Read: Digital Assurance: The Key to Ensuring Optimal Business Growth

The post Digital is Disrupting – Is your Testing Strategy in Place first appeared on TestingXperts.